Return & Refund Policy

At Ready2Collect, we are committed to providing a smooth and hassle-free shopping experience. We ensure that our products meet quality standards and offer value for money. To maintain transparency and customer satisfaction, we have outlined our Return and Refund Policy below.

Refund Policy Ready2Collect provides refunds only in specific cases:

• If an order cannot be delivered due to unavailability or logistical issues, a full refund will be issued.
• Refunds are not applicable if a customer requests to return a received product for personal reasons.

Cancellation Policy Once an order is placed, it cannot be canceled. We request customers to review their orders carefully before confirming. However, if an order cannot be processed, sourced, or shipped due to unforeseen circumstances, it will be canceled, and a full refund will be issued.

Return & Exchange Policy We encourage customers to inspect their orders upon delivery. Ensure the original packaging is intact before accepting the product. If you receive an incorrect item, notify us immediately, and we will arrange for the correct product to be sent at no extra cost. If the item is defective or damaged, do not accept the package and inform us right away. In case the product is unavailable, you may choose an alternative of equal value.

Important Guidelines for Returns & Exchanges:

• Replacement requests must be submitted within 48 hours of receiving the product.
• To request a replacement, email us at [your contact email] or call the numbers listed on our website. Please include your order tracking number and complete shipping address.
• Once approved, you will receive a confirmation within 48 hours.
• The defective product must be returned within 3 working days in unused, unwashed condition with all tags intact.
• Ensure proper packaging for the return. Our courier partner may inspect the item during pickup, followed by a quality check at our facility.

Additional Terms:

• A product can be replaced only once. Subsequent requests for replacement or return will not be entertained.
• Customized or altered products are non-returnable.
• It may take 7-10 working days to process replacements.
• If the packaging is visibly damaged at the time of delivery, do not accept the product, as complaints regarding such issues will not be considered later.

Important Disclaimer Ready2Collect operates exclusively through https://ready2collect.com. We do not have any affiliated domains or subsidiaries. Purchases made from similarly named websites or platforms will not be eligible for claims or refunds. Please verify the seller details before making a purchase.

Policy Updates Ready2Collect reserves the right to modify, update, or introduce new terms to this policy without prior notice. Please review our Return & Refund Policy before placing an order.